Developing a Leadership Pipeline at Infosys

            
 
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Case Details:

Case Code: HROB148
Case Length: 19 Pages
Period: 2007-2012
Organization: Infosys Limited
Pub Date: 2012
Teaching Note: Not Available
Countries: India; Global
Industry: Information Technology and Consulting Services

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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About Infosys

Infosys was established on July 2, 1981, by Narayana Murthy, Nandan Nilekani (Nilekani), NS Raghavan, Kris Gopalakrishnan (Kris), SD Shibulal, K Dinesh, and Ashok Arora with a capital of only US$250. It was registered and named as Infosys Consultants Pvt Ltd on July 2, 1981, at Mumbai. A room at Murthy's house in Pune was Infosys's first office. It was headed by the seven-member group with each member having different skills and leadership styles. In 1983, when Data Basics Corporation3 of the US became its first client, Infosys moved to Bangalore. The initial years were far from smooth for the company. Infosys had entered into a joint venture with Kurt Salmon Associates (KSA)4 in 1987 to handle marketing operations in the US.

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Kris, who worked as the person in charge of technical operations in the US, was the public face of the KSA-Infosys venture. But the joint venture collapsed in 1989 because of several restrictions imposed by the US government on foreign trade. This hampered the growth that the management had envisaged for Infosys and the company found itself in a difficult situation. From 1994, Infosys had direct access to clients and entered into other sectors. It received huge support for its business from the US market. It served corporate clients such as Reebok5 , Visa6 , Boeing7 , Cisco Systems8 , Nordstrom9 , and New York Life10 . About two-thirds of Infosys’s revenue came from the US. In 1999, it became the first Indian company to list on the NASDAQ11 stock exchange. As of 2011, Infosys had offices in 33 countries and development centers in India, China, Australia, the UK, Canada, Brazil, and Japan.

The company offered business and technology consulting application services, systems integration, product engineering, custom software development maintenance, re-engineering, independent testing and validation services, IT infrastructure services, and business process outsourcing. The services were offered to the banking industry and the business process management services with end-to-end business solutions being provided. The total employee force of Infosys was 141,822 in September 2011 as against 3000 in 2001...

Excerpts - Next Pages >>


3] Data Basics Corporation is a New York based private company involved in making Enterprise Resource Planning products.
4] Kurt Salmon Associates is as a global management consultancy of more than 1,600 consultants in 15 countries across five continents.
5] Reebok International Limited, a subsidiary of the German sportswear company Adidas since 2005, is a producer of a, apparel, and accessories.
6] Visa is a global payments technology company that connects consumers, businesses, banks, and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
7] The Boeing Company is an American multinational aerospace and defense corporation founded in 1916 by William E. Boeing in Seattle, Washington.
8] Cisco Systems, Inc. is a multinational corporation headquartered in San Jose, California, that designs and sells consumer electronics, networking, voice, and communications technology and services.
9] Nordstrom, Inc is an upscale department store chain in the United States, founded by John W. Nordstrom and Carl F. Wallin.
10] New York Life Insurance Company is one of the largest insurance companies in the US and the world.
11] The NASDAQ - 'National Association of Securities Dealers Automated Quotations', an American stock exchange is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange.

 

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